Re: Form Problem

Keith,

I really appreciate the feedback, but a lot of the people that are using
this form hate using a PC. It would tick them off if I asked questions that
you suggested.

I realize that what you suggest would be the normal first step in isolating
a problem like this, and I might end up picking out a few users and ask the
things you suggest.

I was really hoping someone would have had a similar problem, and could tell
me what was wrong. ( Looking for the easy fix, so to speak!!)

Dave Burlingame
http://www.drbexe.com

----- Original Message -----
From: "Keith Sellars" <Keith(at)webgraffix.com>
To: <hwg-basics(at)hwg.org>
Sent: Tuesday, July 23, 2002 11:08 PM
Subject: Re: Form Problem


> Dave,
>
> The VERY first thing you need to do is isolate the set of conditions that
> are causing this.  This will require feedback from the users.  You may
find
> that they are using a common browser/version or something similar.  By
doing
> this, you can then work towards the solution.
>
> Once you can duplicate the problem, then you can almost always create a
> solution.  Unless you are encountering some weird server related issues
> (which seems doubtful in this situation), then there is probably something
> common to the users that is causing this.
>
> Start there and see what you find.  It may be a bug that you are forced to
> compensate for or may be something else entirely, but at least you will
have
> a starting point.
>
> Thanks,
> Keith D Sellars
> WebGraffix
> www.webgraffix.com
>
> "Making database sites seem easy"
>
>
> ----- Original Message -----
> From: "Dave Burlingame" <drbexe(at)tampabay.rr.com>
> To: <hwg-basics(at)hwg.org>
> Sent: Tuesday, July 23, 2002 10:37 PM
> Subject: Form Problem
>
>
> >
> > Hi... I don't mean to interrupt the "morals" discussion, but I have a
real
> > problem with a form, and this list is really awesome for problem
> > solving..... here's some details:
> >
> > It's a "Product Search" form on a web site for about 60 stores to use.
> It's
> > in a password protected folder, as it's only for the 60 stores to use,
but
> > if anyone would like to see the code, I'll post it below (with some
extra
> > "dots" for those with HTML on...).
> >
> > Now, the problem. For some users, this form works fine. For other users,
> it
> > only transmits part of the form. The forms that don't transmit properly
> are
> > all cut off at exactly the same place.... about 25 characters into the
> last
> > field, the "Parts You Are Searching For" field. Some users put about two
> > pages worth of information in this field, and everybody gets it fine.
> Other
> > users get cut off at exactly the same place, every time.
> >
> > I've made all the fields "textarea"s so the form doesn't get "Submitted"
> > when a user hits the "Enter" key. I don't think this has anything to do
> with
> > the problem, but if there's a better way to do this, please let me know.
> > I'll try about anything.
> >
> > The form is set to e-mail to about 80 addresses, and I'm using Matt's
> > FormMail (which is set up by my server, so I'm not sure I can change
it).
> >
> > Can anybody give me any clues to try??? I'm at wits end!! I've tried a
lot
> > of things, like making all the e-mail addresses lower case, making the
> > "Method" "Post" instead of "Get", etc.  By the way, one of the users
that
> > the form works for correctly is on AOL, so I guess that's not the
problem!
> >
> > Dave Burlingame
> > http://www.drbexe.com/
> >
> >
> > Here's the code....
> >
> >
*purposely cut off to cut down on the size of this e-mail thread. If you
want to see my code, please e-mail privately.*

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