RE: Network Solutions

I hate to be cynical, but I think they kick it back on purpose
just to be pains in the neck.

I discovered that one of my sites had an email address that was
ancient (like it didn't exist for a while before I even signed up for
that site).  You're required to photocopy a personal document
(like a drivers license) and mail that in with their form.

I printed out the form & photocopied my drivers license, and snail
mailed it in.  Weeks go by.  Finally I get an email that my fax cannot
be processed because it's missing something.

I send back an email asking them to please explain to me how they kicked
back my fax when I never faxed them anything.  I get a nice reply that my fax
was missing something and to please fill out the form and fax it in.

I sent back another email stating that I never sent in the fax, and are 
they mistaking
me for someone else.  I snail mailed something in and want to know if 
they've lost
it.  I get another cut & paste email telling me all the steps that I need 
to do (which
I'd already done).  I sent back a firm email that this level of support was 
unacceptable
and I wanted my issue resolved without any more form mail.

Nothing yet :-)

So from talking with others, I'm not the only person who will have to do 
this song
and dance multiple times to get something simple changed.  They're idiots
plain & simple.

But when they're the only fiddler in town, you have to dance to the tune 
that is played.

Lara
At 12:27 PM 5/12/2001 -0700, you wrote:
>You will get line 1a errors if your not responding with the same addy
>they have on file...or if there system is being shitty again
>
>Tim
>
>
>-----Original Message-----
>From: owner-hwg-basics(at)hwg.org [mailto:owner-hwg-basics(at)hwg.org] On
>Behalf Of Richard and Jolene Johnson
>Sent: Saturday, May 12, 2001 11:44 AM
>To: hwg-basics(at)hwg.org
>Subject: Network Solutions
>
>
>I received an email yesterday stating the the IP addresses for DNS
>servers
>NS1.ACCOUNTSUPPORT.COM  and   NS2.ACCOUNTSUPPORT.COM have been changed
>and
>that if we were registered with Network Solutions, the changes were
>probably automatically made to our domain registration accounts.
>However, I can't get to my web site, and when I checked my domain
>registration info, the IP address for NS1 had been updated, but not the
>one for NS2. I went ahead to make this change myself.  I got the email
>from Network Solutions where I am supposed to respond Yes or No to the
>changes, and I did so.  I keep getting an email back stating that I
>failed to fill out line 1a. I HAVE filled out line 1a, (4 times now!)
>and don't understand why this keeps bouncing back to me.  I cannot reach
>tech support over the weekend, and was wondering if anyone had any
>similar experiences with this situation.
>
>Jolene Johnson

---------------------
Lara J. Fabans
Lodestone Software, Inc
lara(at)lodestone-sw.com

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