Re: Is the customer always right?

by "Nigel Peck" <Nigel.Peck(at)itm-solutions.co.uk>

 Date:  Tue, 25 Jun 2002 14:15:06 +0100
 To:  <Hilma(at)hilma.freeserve.co.uk>,
<hwg-basics(at)hwg.org>
  todo: View Thread, Original
This page may help with with arguing the Splash screen issue (see the
heading splash screens)

http://www.useit.com/alertbox/990530_comments.html

>>> "Hilma" <Hilma(at)hilma.freeserve.co.uk> 06/16/02 09:13am >>>
I'm cross-posting this query from another source;
i too am interested in any comments:

Just pondering about sites specs and customers. One of our customers
is
being a little errr "dynamic" with her opinions. What do you do when a
customer insists on something you really don't want to do. One example
is
she really wants a "click here to enter " page (which I hate). I've
tried
explaining the stats - that maybe 20% of customers leave when they see
such
a page but its not working.

There are also some problems with what she wants the links labelled as
and
some of the sections...For example they wanted an "about us" page and
now
want a "who we are" page too. Well its fine by me but its a bit
pointless...The question is how much of this reflects on the site
designer?

Another thing that bugs me (whilst I'm ranting) is the choice of
colours....If they choose really grotty colours or insist you change
some of
the page you've designed to, say, vivid yellow or something
horrid.....

Anyway you get the idea<g> Where do you draw the line on the customers
ideas...or do you go along with all of it knowing it will look like the
dogs
dinner and reflect on you? I suppose there will always be grey
areas...I
don't much like Flash but I'll do it if they want it..same with
frames...But
what about the things that look really awful, that make the site
navigation
confusing, or are simply bad design which you don't want to do?



opinions?!




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