RE: Attractive Reseller Plan

At 03:41 PM 12/5/01 -0500, John Foliot - Another 4:00 AM Web Thing wrote:

 >- snipped -<
>7.) Telnet would be nice, but... (I know, I know...)
 >- snipped -<

I agree with everything John and others have said, I would merely correct 
one of John's requirements, which leads into my own main requirement:

If they have SSH, (secure "telnet"), I'm happy. A host that supports SSH 
and does not support Telnet, or at least has reservations about Telnet, 
IMHO has the other important requirement for hosting:

"Extreme Savvy" regarding all technical hosting issues, networking 
infrastructure, security issues, hardware issues - to the point of 
dangerous obsession.

The importance of this cannot be overstated. When you set up a client with 
a host, you don't want to be bothered for the next couple of years with 
niggly down times, small failures, little network weaknesses: taking calls 
from clients on these issues uses up whatever profit margin there might 
have been in the hosting package in the first place, and undermine's our 
credibility. The only way to avoid these things happening is if the Sys. 
Admin.'s know their stuff VERY well, and do it right the first time. The 
other sign that they are doing this right is if the owner, or senior person 
in the firm, is a techie, as opposed to an accountant or an MBA: then you 
know the technical issues will be looked at first, every time.

Without this "minor" detail, the value of using an outside host is 
completely lost: I can easily set up a web server that is slow, 
unresponsive, crashes, and is not always online, especially on weekends and 
evenings when my senior programmers are out partying :). Why would I pay 
someone else to do that for me?

Cheers


Kevin Jackson

--
Biz-Zone Internet Group Inc.
Web developers, publishers and consultants.
http://www.biz-zone.com/ - Mailto:kevin(at)biz-zone.com
Phone: (905)640-8441 - Fax: (905)640-0934

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