Re: Network Solutions phone number

Been there! What a hassle. I ended up asking on a list server, as you 
have. My conclusion was that phone is painful. What I ended up doing 
is setting up an e-mail account that matched what the previous person 
had and had the account route to me. Then I was able to confirm their 
transmissions.

If you do need to phone, here is what someone sent me:

>http://www.networksolutions.com/help/tech-savvy.html
>
>  > For sales, technical and billing support: 703-742-4777
>  > (Monday - Friday from 7 a.m. - 9 p.m., Eastern Standard Time)
>
>there are other contacts, depending on your situation:
>
>http://www.networksolutions.com/help/contactus.html


Another person said:

>Ideally you would go to this form:
>http://www.networksolutions.com/makechanges/fax/contact.html and fill in the
>blanks, but it sounds like this may not be working for you.
>
>Here's a solution that works for me in the unusual situation where doing
>things by hand is the last resort. Attached is a form I use for clients
>whose registered e-mail address is no longer applicable.
>
>Remove the sentence "Must be printed..." from the form and print the form on
>your letterhead (the letterhead of the registered owner of the domain name).
>
>Since you have been e-mailing Network Solutions (NSI), they have probably
>given you a Tracking Number.  Write that where indicated (this form must
>have a tracking number or they will ignore it).
>On line 0c. put your new e-mail address.
>On line 2. put your domain name.
>On line 1a. put your NIC handle.
>On line 1l. put your new e-mail address and next to that in parenthesis put
>"(Old e-mail address:  ) and put the one that's registered with NSI.
>On line 3b. put your new e-mail address.
>Fill out every blank line and sign where indicated, and fax it to Network
>Solutions.  Here is their emergency fax number:  703-834-1852
>
>I suggest that you call Network Solutions daily to follow-up on your faxed
>request, lest it get lost or forgotten (which sometimes happens).
>
>Best of luck,
>
>Linda Titus, Net Sites
>http://www.net-sites.net


Here is the summary I posted after the dust had settled:

>Some conclusions:
>
>- I'm not alone! Several reported same problem -- once the old 
>e-mail address no longer works, changing your records at NSI is 
>exceedingly difficult. And quite a few reacted with stories of 
>frustration. It's like dealing with a government agency.
>
>- Best route for me will be to reinstate the old e-mail addresses -- 
>which, fortunately, I can do; then make the change.
>
>- There is also a fax form designed for this kind of situation ( 
>http://www.networksolutions.com/makechanges/fax/contact.html ). You 
>need to provide evidence you are who you say you are. Detailed 
>instructions at end of this message. Linda Titus provided a more 
>thorough method and a special form -- contact me if you would like 
>this.
>
>- Many people gave me various phone numbers -- apparently they dug 
>through NSI's site more effectively than I did. Many advised that 
>one should expect long waits.
>
>   703.742.4777 (Customer Service)
>   703.742.0400 (Main)
>   800.721.3000 (Pay by CC)
>   1-888-642-9675
>   1-703-742-0914 (Outside U.S.)
>
>- General agreement their systems are maddening, especially the moat 
>they have around reaching anyone. If what you want to do is designed 
>into their systems, no problem; but deviations form standard are 
>inconvenient at best.
>
>- And to the question, "Anyone know how to reach a human at Network 
>Solutions?" Mark Loewenberg gave me my grin for the day with, 
>"yeah....don't pay your bill for a while!!!"
>
>Moe


__________________________________________________________________________
Subject: Network Solutions phone number
Author:   l  i  s  a
Date: 7/28/00 3:57 PM -0700

>Ok - almost bald here . . .
>
>Taking over a site - trying to change DNS information.
>
>Previous Webmaster has approved the changes
>via e-mail . . . [thank you] . . . standard NetworkSolutions
>procedure.
>
>However after 2weeks of trying again and again . . .
>issues with e-mail addresses and passwords -
>which I think we've tried every combination -
>
>nothing -
>
>Does anyone have a phone number for Network Solutions?
>
>Don't mean to ask the ridiculous, I just need a more direct
>answer for my problem.
>
>Thanks
>Lisa

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