hwg-graphics archives | Jun 1999 | new search | results | previous | next |
Re: Painful clients [was Webmaster or Web Designer]by Eliza and Zoe <halywn(at)xenon.net> |
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At 03:03 11/06/99 +0100, L. J. Durham wrote: > >I calmly walked out at 4:45 this afternoon leaving his lordship "THE >Designer" (I dont rank I guess) to sort out his own mess. > I almost walked out on a client yesterday - but I didn't, and now I have to spend more time with him sorting out his site and I'm not really happy about that either. The problem was one that I'm sure is relatively common - he "fiddled" with the website (using netscape composser) and is under the opinion that he can do web design. He wanted me to tell him why the mouseovers no longer work (he had changed the size of the image width and height). We discussed things. He got angry. I said "why are you angry with me?" he replied "because I'm the customer and you are arguing with me." Another 1/2 hour of similar I was almost in tears. How do I handle this? The deal is that I work at home (travel to this place is over an hour each way). He wants me to work in house, dispite the fact he has no graphics programs. The only thing I can think of is to double the amount I charge for working in house to discourage him - and it might discourage him from "fiddling" and then having to get me in to fix things again! Anyone else had experiences like this or any advice for me? Eliza
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