F/TIME: QA Lead

*** ** Send replies directly to:  <lara.mccann(at)us.wmmercer.com>** ***




William M. Mercer Job Opportunity
QA Lead
Full time candidates only.
U.S. citizenship required.

Preferred Locations: NYC,  Washington DC, Boston, Minneapolis

About Mercer:
William M. Mercer is a global consulting firm that helps organizations use
the power of their people to enhance business success.

We partner with our clients in all aspects of strategic and operational
human resource consulting and implementation. Our special areas of emphasis
include employee benefits, compensation, communication, and actuarial
services. We also advise on risk management and investment issues. With some
12,500 employees in offices in more than 125 cities in 37 countries and
territories, we can develop seamless business solutions and deliver them to
clients anywhere in the world.

RESPONSIBILITIES
1.	QA and testing performance and consulting
Responsibilities
*	Provide QA and testing to client projects to ensure that they meet
and exceed all client expectations and specifications
*	Work with QA testers to complete appropriate training
*	Develop appropriate processes and methodologies to ensure the Mercer
eCommunciation online solutions are delivered with best possible quality
*	Develop requisite quality plans for eCommunication project delivery
1.	Planning, Organizing, and Implementing
Responsibilities
*	Pro-actively consult with Web QA resources to identify and plan
appropriate project-specific methodologies.
*	Stay current on emerging and existing web technologies and their
impact on Web QA group operations.
*	Pro-actively develop, plan and communicate business statistics:
pricing, profitability, and staffing metrics.
*	Coordinate specific "best practices" training to e-Generalists and
e-Specialists.
1.	Functional group management
Responsibilities
*	Coordinating with eRC leadership and Office Practice Leaders,
provide appropriate business strategy, leadership, and market direction to
the QA group.
*	Ensure efficient use of QA resources; allocate work across QA group
resources to ensure a level workload. Identify and manage outsource vendor
relationships.
*	Promote the growth of the QA group  and the eRC through client
meetings and responding to Requests for Proposals
*	Plan, manage, and promote the professional and career development of
each member of the QA group.
*	Serve as a resource to Office Practice Leaders and e-Communication
Specialists.
*	Provide first-line coordination/initiation of all QA resource
management actions: hiring, promotions, etc.
*	Recommend capital expenditures for QA group.


Minimum Job Requirements
*	4-year BS degree in computer or design field; MBA is a strong plus
*	2+ years managing a web production or web technology group.
*	Excellent oral, written, and presentation skills.
*	Ability to communicate features/functions of standard web
technologies.

If you are interested, please send resume or call Lara McCann at:
phone 617-450-6660
fax 508-431-2876
email "lara.mccann(at)us.wmmercer.com"

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