problem with password protection

I'm at the end of my rope. I just got off the phone with my server's
tech-support, listening to him telling me "in all the years I've been doing
this...." he's never encountered a problem with .htaccess files or the
problems I'm having.  He assures me that it is NOT a server problem, but is
a browser problem.

This is all fine and good, but what am I going to do about it?  It's hardly
user-friendly for me to require my volunteers to delete their cache every
time they access our password protected volunteer center.

Here's the problem, and it's occurring on many browsers on many "isolated"
computers.  When attempting to access the page, the browser jumps straight
to the "not authorized" page, without giving the option to enter username
and password.

Any suggestions on how to solve this problem would be greatly appreciated.

--Kristin Henry
President, www.galaxygoo.com

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