Re: Human Click

I have this on several of my sites.  It tracks all the sites, so when I am
online
I can see when visitors visit any of these sites.  I do not approach the
visitors, for I feel this would intimidate them.  But it has been useful
tool, in that I have helped people out with particular questions.

I have experienced this with one person that had trouble, and of course one
or two others, that came on and then  never answered me, so I am assuming
there was a problem.

There are some quirks to this program, you are at the mercy of the Human
click servers.  When they have problems it effects everyone.  They had a bug
a while back that caused people to get stuck, and then seemed to hang the
program up.
This I believe was fixed.  However I have noticed some days when it seems no
door bells ring at all now.  So I think in fixing one issue they have
created another.  Over all I love the program and it has brought me business
that otherwise might have passed me by, simply because I could answer
questions right then and there.

I believe there are other sites that have things similar to this.  I like
this option.
I have been to sites that offer instant customer support, and it is nice to
have a question answered right then and not when they get around to an
email.  I believe that any "good" customer assistance you offer can only
enhance a website.

Sincerely,

Nancy Whittley

SPECIAL!! Get up to $60.00 in FREE POSTAGE
And a FREE Postage Scale!  Visit my site to find out more!
Cincy Web Design
http://www.cincywebdesign.com

----- Original Message -----
From: Kate Katzban-Beren <Katekat(at)wi-easterseals.org>
To: 'basics' <hwg-basics(at)hwg.org>; 'techniques' <hwg-techniques(at)hwg.org>
Sent: Thursday, June 15, 2000 10:34 AM
Subject: Human Click


> I came across a service from human click which allows your site visitors
to
> connect with a "real live person" at your company though the use of a Java
> pop-up chat room.  I threw one up on my site
(http://www.wi-easterseals.org)
> to test it.  A friend of mine tried to connect and had a hard time, she
> apparently couldn't see anything I typed, though I saw everything she
said.
> The program has some nice features, such as notifying you whenever someone
> accesses your site, allowing you to initiate a chat with them (I'm not
sure
> how users would appreciate being jumped on by internet salespeople
though),
> tracing where they go on the site (I believe it only tracks pages that
have
> the human click icon on them), how long they're on the site, and the
> referring page.  Has anyone had experience with this program?  Are the
> problems my friend and I encountered yesterday common or rare?  Any
similar
> products out there on the net?
>
> Kate

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