Re: question...

Hiya Jess:

We have had one client come to us for a new site and to teach him to
maintain it. After he discovered (visiting the tutorial sites on the Net)
how difficult it was for him he is now one of our better hosting clients.

My advice is....

1 - If you host and maintain the site your client has no business meddling
in it.

2 - If your client maintains the site, then, you deserve compensation for
tutorials.

Teaching clients coding is not part of the design package in our shop. Once
you create a precedence in the first instance word will go around and others
will expect the same.

Starr
http://www.starrwolf.com


----- Original Message -----
From: Jesse W. Kercheval <jkercheval(at)mail.wesleyan.edu>
To: <hwg-basics(at)hwg.org>
Sent: Monday, August 23, 1999 2:11 PM
Subject: question...


> Okay, I've got to ask some advice.
> I've got a problem with my clients.  So far all of my clients have had me
> design and produce their web-pages from the ground up, all the way.  After
> a long and not-sufficiently-rewarded struggle to get the sites to a point
> of perfection, the client then expects me to teach them how to maintain
> and make changes to their site claiming they can't afford to keep paying
> for changes and updates...  This has happened twice now.
> I'm just curious if anyone else has had to deal with this problem and the
> best way to address the fact that they cannot change it themselves unless
> they learn how, on their own time.
>
> Thanks in advance,
>
> Jesse Kercheval
> Digital Dimensions
> www.digidim.com-biz.net
>

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