Re: customer service chat

The broad category is Customer Resource Mangement.  Some of the larger call
centers are starting to use this technology, in combination with their email
and inbound call routing.  Push pages are also starting to gain usage.
http://www.crm-forum.com/
The above link should get you started.........

----- Original Message -----
From: "Shawn Sass" <shawn(at)sportsstuff.com>
To: "html list" <hwg-basics(at)mail.hwg.org>
Sent: Thursday, December 21, 2000 10:08 PM
Subject: customer service chat


> Hello again list
> Does anybody know about a little free interface you can put
> on your web page that allows users to chat with a real
> person on the other end to answer questions?  I remember
> seeing this awhile back but I don't even remember what it's
> called so I can't go research it.  It's like an instant
> messenger thing for F.A.Q. and stuff.
>
> I want to have something like this on our site so users can
> chat with our customer service during business hours if they
> don't want to call.
>
> Any clue??
>
> --
>  _________________
> _\ |-| /\ \/\/ /\/
> o-o Shawn Sass-Graphic Artist
> o-o-o-o-o-o-o Sportsstuff Inc
> o- http://www.sportsstuff.com
> o-o-o- 1-888-814-8833 ext 241
>
>

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