Re: URGENT!! PLEASE HELP!

Tricia:

Is your client able to see his web in a "real" browser, (Not AOL.)

It sure sounds like something is really wrong with the browser in question.
I still have one daughter that uses AOL. She also has IE-4+ on her computer
and admits that she often employs it when she has trouble with the one
supplied by AOL. Regardless of the generally accepted idea that AOL uses a
version of IE, they are not the same.

The point being that if the site comes up OK, then he can start looking into
the problem with the browser. If not, then one can start looking for those
tiny but weird things that pop up.

(Example: I just spent a half hour running down a typo, [ ' instead of " ],
in an include file that messed up the table structure of every page involved
when viewed in Netscape.)

However, in this case, If everyone else can view the site just fine, he just
might need to do something drastic like an un-install and re-install of the
AOL browser. (If that is possible without messing up the service?)

Wish I could think of something more ...
Best wishes
Ted Temer
Temercraft Designs Redding, CA
temer(at)c-zone.net
www.temercraft.com/
www.newsredding.com/



> Dear Group
> Thanks so much for your helpful responses!  My customer is using the 5.0
> version of AOL and now he just sent me this:
> >the remedies that AOL offered yesterday are still not working
> > for me.  I still cannot pull up our site.  It has been viewed by others
> but
> > it makes me wonder how many other people cannot access the site for
> whatever
> > reason is preventing me.
> (GROAN!!)   I have searched the webmasters info on the AOL site and
decided
> to call them, the tech I spoke with said this was a common prob. and that
my
> customer needed to call them so they could tell him how to "empty an
> Internet file that gets full". My customer followed the directions and is
> still having problems.   This is really beyond me!  Any suggestions?
> TIA
> Tricia Lease
> TeleSouth  Network
> tdlease(at)telesouth1.com
> www.TeleSouth1.com
>
>

HTML: hwg-basics mailing list archives, maintained by Webmasters @ IWA