I would like your opinion as well.

Folks,
I have a page that I want people to be able to print out and mail or submit
to me via email...
Here is the URL...
http://www.inspired-graphics.com/informational-format.html
I put this page up real quick... just to get the visuals I wanted.
Now, I am ready to make this thing function the way I want.

Just so you will see what I want... I have horizonal lines accross my
page...
of course, I want them all in line with each other...at the moment I have
coded with
the <br> so you can see them...

Would putting this whole page inside a table help keep my lines straight?

Vik

Inspired-Graphics ~An Inspiration In Fine Design~
vjmartin(at)inspired-graphics.com
http://www.inspired-graphics.com
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----- Original Message -----
From: Jim O'Brien
To: 'psalmon'
Cc: 'hwg-techniques(at)hwg.org'
Sent: Thursday, August 09, 2001 8:54 AM
Subject: RE: opinions please


Is this customer expecting training?  If so, I hope you're going to build
that into your fee(s).  I'm amazed everyday at how many people are not web
savvy or even computer savvy.  If they are calling or emailing all the time,
then I would request that they save their questions until they have several
to send at once.  If they continue to call or email then let them know that
continued or additional consultation/training was not and is not included in
the existing fees.  I would also let them know that all of these questions
you are having to deal with are also affecting the time line.

Straight text content, simple image and textual hyperlinks and a few basic
graphics is as simple as the web gets.  There's nothing wrong with that.  It
will help the "web-ignorant" and it will work with the older browsers. (see
there's a positive to everything)

If they are questioning every single little thing you do, then perhaps there
were steps that could have been taken at the beginning to maybe elevate some
of the "training strain."  I like to request that my clients go to their
competition or sites they like to benchmark.  This helps the customer get a
grasp of what they like (and understand) and what they are looking for.
Then, it's up to you to deliver.  If it's matter of training, then I would
address that issue initially too and establish boundaries AND fees for such
things.

If I had to take a stab at it, it sounds like only one individual looking
for their web designer to be their web professor while designing the site
and because they don't know or understand anything, you're having to deal
with the "ignorance."  Asking them to allow you to complete the project
first and initiating "training" fees may be a place to start.

hth.
--"the Design Guy"



-----Original Message-----
From: psalmon [mailto:psalmon(at)cafes.net]
Sent: Thursday, August 09, 2001 08:15
To: hwg-techniques(at)hwg.org
Subject: opinions please



I appears we have a great group on this list, so I figured I would throw out
to you all a small problem I have been having. I hope its not completely OT,
but I am at my wits end here.

Its about a particular website I do for a horse breed organization.
<now this has nothing to do with the last horse related thread, I
swear-grin>

 The head of the organization,  is really a newbie. My problem is that HER
lack of knowledge and those in your organization are causing me such grief
over designing the website I am about to rip my hair out.  I can't use any
cutting edge techniques AT ALL, let alone something as simple as a mouse
over! I have worked on this website for almost 6 months and there is a never
ending stream of annoying questions about this or that.

I won't go into details because I would be here all day,  But when I got up
this morning, I had received yet another annoying email from her. It appears
that she and her cohorts can't figure out that the underlined words under
some thumbnail pics are links. I kid you not!  (Patti- banging my head
against the monitor)

On any other site, the actually pic would be a link, or the words would be
mouse overs, but I can't DO that on this site because these folks would
NEVER figure it out.

My question to all of you here today........WHAT do you do with customers
like this? I don't mind a few legit questions and stuff, but this is an
endless stream of inane questions. (ie...why do the links change color when
you click on them?)<sigh>

 I am embarrassed by the simplistic nature of this site and annoyed with
their never ending nit picking.  But its their dollar and does the old
saying "the customer is always right" apply to this situation?

Thank you for letting me vent this morning....<grin>

Patti

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