Re: Is the customer always right?

 >>>>
Where do you draw the line on the customers ideas...or do you go along
with all of it knowing it will look like the dogs dinner and reflect on
you?
<<<<

The line is when you are willing to cancel the contract, refund any
money you have received, and are willing to pay any damages.

Some of the fault lies on your side of this problem, in that while you
were gathering information about what the customer wanted, you did not
successfully uncover the fact that it would be better for you, and your
standards, if the customer went and sought another web designer or
company.

Once one is past that point, mostly one just bears the pain, and does
the job as best as possible, or as noted in the first sentence, you
"find the line".

One final note: on the colors, discover as delicately as possible if the
person is color blind. I used to install software onto computers, and I
saw some fonts and color combinations that were not just hideous, but
totally insane. I never said anything, but one color scheme literally
made my eyes pop out (and in), and the customer who was sitting behind
me told me in a lowered voice that he was color blind.

It was a great insight.

There are people who find pink and green with yellow letters outlined in
black to be easier to read.


-- 


Jim Tom Polk -:- jtpolk(at)austin.rr.com
"You might as well fall flat on your face
  as lean over too far backwards."         - James Thurber
"The Universe is run by the complex interweaving of three
   elements: energy, matter and enlightened self-interest."
      		                      - G'Kar  "Survivors"

HTML: hwg-basics mailing list archives, maintained by Webmasters @ IWA