Copyrights and keeping a client

Hello all--

My biggest client uses magazine article excerpts on her site.  We did a
battle over permissions when we first started posting them, but she finally
agreed to let me contact publishers to get the go-ahead.  On one article, I
have an oral OK from the magazine's director of marketing.  The article
appears in excertps, not its original format.  Now, some months later, I
have an email from that same marketing director telling me that the article
must appear in its original format.  This includes a section that my client
definitely does not wish to post.

My client is furious and has directed me in no uncertain terms to leave the
article as it is and direct any inquiries to her.  I appreciate her position
with the publisher--it was her material they published in the first
place--but given that I have written notice of how I am allowed to use the
article, I don't see that I have any choice but to take it down, which I
have done to much protest.

I'm racking my brain to see how I can do the right/legal thing and not lose
my biggest client.  Not that I know she'll leave, but she's awfully mad!
How have you resolved this kind of thing before?

Thanks,
Debbie
www.visionsiteswebdesign.com

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