No question at all...contact Jim Walker at TVCNet (jim(at)tvcnet.com.)

I've been with them for several years, now, and am completely satisfied with
the service and the technology.  Their business model is devoted exclusively
to the reseller.

D


----- Original Message -----
From: "Sheldon J. Potter" <sjpotter(at)essential-connect.com>
To: "HWG-Business List" <hwg-business(at)hwg.org>
Sent: Thursday, October 04, 2001 6:06 PM
Subject: Hosting Company Recommendations Needed


Hello -- I've been providing hosting for my own site and all my customer
Web sites through a large hosting company (I resell) for several years
that has had a remarkable record of ups and downs with me both
technically and vs. billing screw ups. I've been too patient with them.
Up till now.  Too many other damn things to do in those 24 hours each
day to make the change.

Today the last straw, after 2 days of repeated server failures,
inability to access emails, creative, and always different fairy tales
about What Went Wrong, promises of fixes that only resulted in more
service outages, from their tech non-support folks, nobody seems to give
a rats a**, including line supervisors.  Increasingly frustrated clients
are being as nice as they can be about it, so far...

I've already felt it necessary to issue credits to one client's two
hosting accounts to try to compensate them for their inconvenience, but
that strategy isn't a viable long term revenue model...

It's time for a refreshing change.

Looking for services from a hosting company in the U.S. that provides
reseller plans that will work financially for a small web development
company (me) that develops and hosts small to medium, low to modest
traffic level, Web sites, mostly content but may be moving into limited
ecommerce (low end shopping cart stuff), included features like
cgi-bins, liberal quantity of POPS, aliases, password protected
directories, ftp & telnet, current Perl, SSI, raw server logs access,
plus a useful control panel to allow me to configure/administer the
standard stuff.  I pay about $60/month for basic plus $2/month for each
virtual host account.

It goes without saying that I need radically better up-time reliability
(a formal SLA would be nice, in view of my experiences to date), and
tech support people who provide actual tech support.  Oh yes, it would
be nice if the tech support people could speak and write in intelligible
sentences; these people frequently reply to support requests with what
is damn near gibberish.

Any direct recommendations?  I won't name any names, but *don't
recommend anybody with the initials AIT.  :-)

Or perhaps even any online resources for weeding out the wheat from the
Chaff?

Thanks.

Sheldon Potter
Owner
--
The Essential Connection  --  http://www.essential-connect.com
Web Design and Hosting
for the photographic and nonprofit communities
_________________________
Member:
International Webmasters Association
(Associate member) Internet Professional Publishers Association
HTML Writers Guild

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