Re: Hosting Company Recommendations Needed

I started dealing with Virtual Technologies,
http://www.virtualtechnologies.net a few years ago.

Good support, willingness to work with its clients, and easy to communicate
with them.
May be a small company with only a few hundred servers on the network, but
they keep everyone informed of network problems, upgrades and such and are
on top of very situation that has come up, as it happens, not hours down the
road like others I have dealt with.

Just my 2 cents worth

Scott
----- Original Message -----
From: "Sheldon J. Potter" <sjpotter(at)essential-connect.com>
To: "HWG-Business List" <hwg-business(at)hwg.org>
Sent: Thursday, October 04, 2001 5:06 PM
Subject: Hosting Company Recommendations Needed


> Hello -- I've been providing hosting for my own site and all my customer
> Web sites through a large hosting company (I resell) for several years
> that has had a remarkable record of ups and downs with me both
> technically and vs. billing screw ups. I've been too patient with them.
> Up till now.  Too many other damn things to do in those 24 hours each
> day to make the change.
>
> Today the last straw, after 2 days of repeated server failures,
> inability to access emails, creative, and always different fairy tales
> about What Went Wrong, promises of fixes that only resulted in more
> service outages, from their tech non-support folks, nobody seems to give
> a rats a**, including line supervisors.  Increasingly frustrated clients
> are being as nice as they can be about it, so far...
>
> I've already felt it necessary to issue credits to one client's two
> hosting accounts to try to compensate them for their inconvenience, but
> that strategy isn't a viable long term revenue model...
>
> It's time for a refreshing change.
>
> Looking for services from a hosting company in the U.S. that provides
> reseller plans that will work financially for a small web development
> company (me) that develops and hosts small to medium, low to modest
> traffic level, Web sites, mostly content but may be moving into limited
> ecommerce (low end shopping cart stuff), included features like
> cgi-bins, liberal quantity of POPS, aliases, password protected
> directories, ftp & telnet, current Perl, SSI, raw server logs access,
> plus a useful control panel to allow me to configure/administer the
> standard stuff.  I pay about $60/month for basic plus $2/month for each
> virtual host account.
>
> It goes without saying that I need radically better up-time reliability
> (a formal SLA would be nice, in view of my experiences to date), and
> tech support people who provide actual tech support.  Oh yes, it would
> be nice if the tech support people could speak and write in intelligible
> sentences; these people frequently reply to support requests with what
> is damn near gibberish.
>
> Any direct recommendations?  I won't name any names, but *don't
> recommend anybody with the initials AIT.  :-)
>
> Or perhaps even any online resources for weeding out the wheat from the
Chaff?
>
> Thanks.
>
> Sheldon Potter
> Owner
> --
> The Essential Connection  --  http://www.essential-connect.com
> Web Design and Hosting
> for the photographic and nonprofit communities
> _________________________
> Member:
> International Webmasters Association
> (Associate member) Internet Professional Publishers Association
> HTML Writers Guild
>

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