Re: clients dropping the ball

    Kosha,

        This is a well known program to all web designers I'm sure.  I've
run into it several times.  What I've done is include in the contract a
"final date" that your final payment will be due even if the site isn't
completed.  This will allow you to collect the rest of your money from the
customer even when they haven't done their part in giving you the
information you need.  This has been very effective for me, because the
customer realizes they fully paid for the service, so they want to get their
site up ASAP.

        Another good practice for those who have already signed the contract
would be to send them a letter informing them that by 'such and such date'
you will send out the final bill if you have not received the information
you need from them.  Just word everything nicely and you should be fine.


    Jonathon Stevens
3spadeFX Productions


> I started my web design company in January of this year, and I'm finding a
> consistent problem with each new client.  The whole process slows down
> significantly when it's their turn to give ME information to complete the
> web site i.e. content, logos, answers to questions I may have, etc.  At
the
> same time - when the client signed the contract, they expressed 'urgency'
to
> have the site finished ASAP.  But of course designing a site is a two-way
> street.  I'm thinking it's because a company's web site is almost never
the
> "squeakiest wheel."  What bothers me is not only the time it takes for
> clients to give me info, but that I'm not getting my final payment when I
> expected to because of the client's dawdling.
>
> Does anyone know of a good way to get clients to deliver information in a
> more timely manner? Some sort of incentive to move the process along?

HTML: hwg-business mailing list archives, maintained by Webmasters @ IWA