RE: Advice for perpetuity?

by Marty Landman <marty(at)face2interface.com>

Date:	Thu, 24 May 2001 14:56:35 -0400
To:	Dennis Lapcewich <dlapcewich(at)intira.com>
Cc:	hwg-business(at)hwg.org, <foliot(at)fouram.com>
In-Reply-To:	dbn
	todo: View Thread, Original

At Thursday 5/24/01 11:48 AM, Dennis Lapcewich wrote:

>It is still widely used, often by companies with 100 percent money back
>guarantees with no time limitations.  If you wonder how they can afford to
>do this, well it's quite simple.  They deliver a quality product or service
>from the start.  If something is defective, breaks or whatever, they will
>replace it or give you your money back.

I decided to do the same thing as a web programmer. My contracts included a 
one year warrantee, stating that if any flaws were found in my work I'd 
repair it gratis from one year after acceptance.

My reasoning was that I know my code is top of the line, and if something 
was wrong I'd not only keep my client satisfied but also improve my 
technique by making the repair. I think this is an unusual warrantee in 
software.

OTOH, there's the offer of free phone help to a certain number of hours 
that came with my purchase of Adobe Photoshop. I never took them up on 
this, because I found enough resources on the web and colleagues and 
managed to learn what I needed to know that way. Which is I believe a 
benefit of working in such a friendly environment, plus the fact that 
Photoshop is so well used... and such a high quality product.

Marty

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