SUMMARY: Reaching Network Solutions

Wow. A couple of dozen responses -- and all excellent. Thanks to everyone.

Some conclusions:

- I'm not alone! Several reported same problem -- once the old e-mail 
address no longer works, changing your records at NSI is exceedingly 
difficult. And quite a few reacted with stories of frustration. It's 
like dealing with a government agency.

- Best route for me will be to reinstate the old e-mail addresses -- 
which, fortunately, I can do; then make the change.

- There is also a fax form designed for this kind of situation ( 
http://www.networksolutions.com/makechanges/fax/contact.html ). You 
need to provide evidence you are who you say you are. Detailed 
instructions at end of this message. Linda Titus provided a more 
thorough method and a special form -- contact me if you would like 
this.

- Many people gave me various phone numbers -- apparently they dug 
through NSI's site more effectively than I did. Many advised that one 
should expect long waits.

   703.742.4777 (Customer Service)
   703.742.0400 (Main)
   800.721.3000 (Pay by CC)
   1-888-642-9675
   1-703-742-0914 (Outside U.S.)

- General agreement their systems are maddening, especially the moat 
they have around reaching anyone. If what you want to do is designed 
into their systems, no problem; but deviations form standard are 
inconvenient at best.

- And to the question, "Anyone know how to reach a human at Network 
Solutions?" Mark Loewenberg gave me my grin for the day with, 
"yeah....don't pay your bill for a while!!!"

Moe

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