I hope someone can help me on this one.

I have a client on MAC. 
---here's the technical info----
Working on images using Photoshop 5 
E-mailing to me as attachments using "Claris E-Mailer" 
Through a connection supplied by "(at)home.com"

All the attachments land on my PC with a percent (%)
sign at the front of the file name. She has not
added the percent sign to the name. It leaves her MAC
with the name and extension originally given.

I cannot open the image.
I have tried opening it from the e-mail (using Outlook Express)
and have saved to disk. I have even tried renaming it without
the percent sign - no matter I am unable to open it.

Any suggestions.
Thanks
Lisa

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