Re: web host woes - suggestions for a new host?

>Anybody else out there use Aletia.com for their web host?  They are 
>screwing up big time in collecting their monthly fees for my accounts.  I 

>pay monthly by on-line check, yet they keep sending me emails saying that 

>they were unable to "process my credit card for payment".  After numerous 

>emails explaining that I dont pay by credit card, the problem still 
>exists.  In fact, the problem is spreading.  One month ago it only effected

>one of my accounts - now it's effecting both my accounts.
>

Hi Bob,

I use Aletia too and had a very small problem with this myself a fortnight ago.
 Basically the problem I had was caused by Paysystems.  I contacted their help
email and got a very helpful reply asking me to resign with their own system
and send them the details of my previous plan ( as it is not now available )
and they got it sorted out for me in 2 hours.

HTH,
Phil
>So now my accounts are in arrears through no fault of mine. Needless to say

>this worrys me.  I can understand a business making this kind of error 
>once, but this is not the case here.  Every 5 days, for the last month and

>a half, I have been receiving emails saying that my accounts are 
>unpaid.  If a company cant collect it's fees from it's customers, it makes

>me wonder about the stability of the company.
>
>With all that said, I think it's time to find another web hosting company.

>
>The main reason I chose Aletia.com was because they include MySQL as part 

>of their basic plan.  Most companys charge extra for MySQL.  Does anybody 

>know of any other providers that include MySQL as part of their basic plan?

>
>TIA,
>Bob Unger
>rbu(at)akula.com
>
>
>
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