> Actually, his customer is saying, "I want customers to see it the way
> I see it ... " so do what you need to do to make that happen. Sounds
> like he's willing to pay for it.
> 
> Of course, I'd think that eventually the customer will say, "This is
> costing so much, and not getting me what I want, I'm going to have my
> brother's son Sam do it, he's taking computer stuff in college, he'd
> do it a lot cheaper." ;-)

Nope, he's done that, but knows that someone who knows a bit 
about web design is the way to go.  He often tells me "you get what 
you pay for", which is true.  Hiring "your nephew Sam" for free will 
probably show that you hired Sam for free.

I did notice (especially from Eric's take on it) that my message isn't 
quite coming out the way I intended (communication is another 
thing I need to bone up on :) ).  The average person doesn't know 
much about web design, that's why they hire us.  Even if they make 
demands that are impossible from a web designer's perspective (but 
seem perfectly logical to a layman), we must try our best (like my 
sending screenshots to show that all computers show pages 
different.)  And how we come across struggles on "designing blind" 
to make it appear right on an unseen computer, trying to make it 
appear right for everyone.  (This is a frusting thing for me as a 
designer personally, as I know that most computers won't see the 
page the way it shows on my computer.  We should try to access 
our pages from as many comptuers as we can, I know I have my 
comptuer here at home, at work, my friends', ...)

And, Eric did give a humble reminder of how joking comments may 
come back to haunt you :)  Personally, contrary to the fascetious 
statement I made earlier, I don't feel right charging for work that the 
customer isn't happy with even if, in the given example, it takes a 
long while to get something the customer is happy with.  But now 
the message may start threading off into the dangerous territory of 
pricing, so I won't make more mention of it here. 
--
David Kendall - president / chief web designer
Home Pages Plus! 
(204) 254-3649
david(at)homepagesplus.com
www.homepagesplus.com

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