Re: AOL Problem

At 08:12 AM 8/4/02 -0400, Mamie Woo wrote:
>Also, does anyone know why AOL users can't simply hit "REPLY" and send the 
>original message with their response?  There is no preference setting in 
>AOL 6 to automatically do this.  In my contact with AOL technical support, 
>the only suggestion they can give me is to copy and paste the original 
>message.  I'm not an AOL user, but this is a real pain in the --- and my 
>people don't always remember to do this.  If anyone knows how to correct 
>this problem, please let me know.

If an AOL user highlights the portion of the email (s)he wishes to show up 
in the reply BEFORE hitting the reply button, that text will appear in the 
reply. The same thing works in most email software. I just did it in Eudora 
in replying to this email. I got just the paragraph I am replying to 
instead of the entire original. If you want your AOL users to send back the 
entire message, they can click on Edit>Select All to highlight the entire 
email before clicking on reply.

~~~~~~~~~~~~~~~~~~~~~~~~~~
Mary Haga
http://teachersmentor.com

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