Re: How to Turn Down a Client

You do it by being honest and frank with the client and require a thorough
RFP to be submitted.

If this were our situation to handle, we would refer the client to our
online RFP form and make it clear we would not be able to accept the project
without the form being subimtted in its entirety.

Furthermore, for planning purposes, we would refer the person to our online
Project Worksheet which can be printed for convenience and is designed to
give focus and organization to an unfocused and disorganized process.

The more you can channel the prospective client into self-help avenues the
less down-time you experience and the more productive you become.

Help Desk
Support Services
1HigherLevel Internet Solutions
http://www.1higherlevel.com
________________________


----- Original Message -----
From: Sandy Fields <sandy(at)sannicron.com>
To: <hwg-basics(at)hwg.org>
Sent: Saturday, June 17, 2000 12:33 PM
Subject: How to Turn Down a Client


> I'm in a bit of a quandry, and I know this is the place to find my answer.
>
> I had a meeting yesterday with a prospective client who is, to put it
> mildly, all over the place.  He knows that he wants a website, however his
> ideas kept changing midstream as to what he actually wants on it, or what
> he wants the website for.  It seemed that he was thinking this stuff
> through while we were having our meeting, as opposed to having thought it
> out beforehand.
>
> I won't go into the gory details (believe me it was scarey), but I ended
> the meeting by leaving him my literature which specifies that the client
is
> to contact me *after* he has decided what he wants on the site.
>
> Here's my question:  *If* this guy calls me again and I find that he still
> doesn't have a clue, how do I turn him down nicely?
>
> -- Sandy

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