Re: PSP6 still crashing with toggle layer palette

Hey Lou,

Getting into the registry can be tricky, but deleting JUST the Jasc keys
might help. However, it sounds like there's something more than a
PSP-related file at problem here... Does ANY other software exhibit strange
or unusual behavior like this? If so, then a system DLL may have gotten
corrupted. Even if not, that may still be the case.

Your next steps to try:

Remove PSP, this time deleting the remaining folders on the hard drive, as
well as the associated registry keys. Reinstall. If this STILL doesn't work,
try just reinstalling your operating system. Sometimes this can help. If it
STILL doesn't work, then you may need to back up your data, wipe your hard
drive, and reinstall fresh.

HOPEFULLY one of the less drastic steps can be taken, but I just had to do
the wipe/reinstall last weekend for a different reason! :-)

Good luck!
Kehvan

----- Original Message -----
From: "Lou Hall" <lhall1(at)midsouth.rr.com>
To: "Kehvan M. Zydhek" <kehvan(at)zydhek.net>
Cc: "hwg-graphics" <hwg-graphics(at)hwg.org>
Sent: Thursday, April 27, 2000 4:57 PM
Subject: Re: PSP6 still crashing with toggle layer palette


> Well, I appreciate the help. I removed PSP6 using "remove" in the control
> panel, then reinstalled using the disk, then downloaded the 6.2 up grade.
>
> I still had the problem after installing 6.0 and after upgrading to 6.2.
>
> Possibly I should remove PSP6.2 again, and then before reinstalling,
> does anyone think I will get in trouble if I delete the software folders
for
> JASC
> in the registry? Only the folder "JASC" within the folder "Software" at:
>
>
> > > HKEY_CURRENT_USER>software>JASC
> > > HKEY_USERS>Default>Software>JASC
>
> I am not technical at this level, but I solved a problem with Coffee Cup
by
> deleting the Coffee Cup folder in software before reinstalling software.
> CoffeCup
> had a known problem if pieces of the earlier version were still in the
system.
> *******************************
> "Kehvan M. Zydhek" wrote:
>
> > Lou,
> >
> > This sounds pretty weird. I would uninstall PSP, then reinstall it,
since
> > both take such a short amount of time (back up your current directory,
> > though, in case there are palettes or settings you want kept). Once it's
> > back, click on Help, Jasc Software Online, Check for Updates. Version
6.02
> > (and 2.02 of Animation Shop) are now available through that link. The
patch
> > is just under 8MB in size. I never had the problem you're describing,
but we
> > can only hope the patch helps fix it. I think it's more likely that
somehow
> > one of the DLLs got corrupted or replaced with an older, incompatible
> > version.
> >
> > Good luck!
> > Kehvan M. Zydhek
> >
> > ----- Original Message -----
> > From: "Lou Hall" <lhall1(at)midsouth.rr.com>
> > To: "hwg-graphics" <hwg-graphics(at)hwg.org>
> > Sent: Thursday, April 27, 2000 1:51 PM
> > Subject: PSP6 crashing with toggle layer palette
> >
> > > 100% of the time where I open an image in PSP, then click "toggle
layer
> > > palette",
> > > the layer palette opens below the system bar at bottom with enough
blue
> > > for me
> > > to drag it up, or I can use Shift + A. When I do either, I get the
white
> > > window that
> > > is headed with PSP and the message an error as occurred with a choice
of
> > > the
> > > box "close" or "ignore". Nothing happens if I click on "ignore". If I
> > > click on "close".
> > > I get the message that, "Program has performed an illegal operation,
> > > etc." and closes
> > > wipes PSP6 and the image off of the screen.
> > >
> > > Should I just remove PSP6 and reinstall from the disk that I have had
> > > about six
> > > months, or is there something else you might suggest.
> > >
> > > If I reinstall, where can I get any patches that might have come out?
> > >
> > > Thank You,
> > >
> > >
> > >
>
>

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