Extending forms

I have been using Matt's formmail script but have come up against this dilemma.

I am using the form for users to submit service call requests.  The form 
then gets emailed to Person#1 who forwards it to Person#2 who then forwards 
it to one of the techs.  What I would like is additional field titles to be 
automatically printed in the text of the email so the appropriate person 
can add his/her bit to the email.  Is there a way to add them to the web 
page so that they are included in the email but not editable by the requestor?

Below is the form result that is emailed to Person #1 (between the dashed 
lines are the fields submitted by the form).
The lines below the dash are the ones I would like to have added so that 
staff can input their comments.


Below is the result of your feedback form. It was submitted by
name (name(at)xyz.com) on Thursday, May 25, 2000 at 17:41:22
---------------------------------------------------------------------------
realname: name
email: name(at)xyz.com
subject: Service Request
department: ccc
office: 253
phone: 9-9999
problem: testing e-mail edit system
---------------------------------------------------------------------------
SR#: 06-001 - 5/26/2000-- connie
Tech: Assign to jeff 5/26/2000-- ghul
Status: completed
Resolution: rebooted machine, tested okay
Closed: 6/1/00

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