Re: my problem with Digital Zones

http://webservices.cnet.com/cgi/scompare.asp?stable=Hosting_Plans

At 2:23 PM -0400 8/3/02, Bob Unger wrote:
>I want to thank all of you who responded to my post about what's going on
>with Digital Zones.
>
>I have just completed what seems to be my 20th email with support and I
>cant get over the feeling that these guys are a bunch of High School kids
>trying to run a business.  They did not solve my problem (of being unable
>to ftp to my site) and I got the feeling they didn't have a clue.  So I
>tried a few things to eliminate possible causes of the problem - I
>connected through 3 different isp's and used 2 different machines - one
>running W2K and the other Win98.   I got the same problem no matter what
>isp I used or what machine I used.  When I told support of this, they told
>me they "just connected without any error so they feel there is no
>problem.  Have a nice day."
>
>Well, I hit the roof.  I wrote back telling them of the complete
>unprofessionalism in brushing me off and not trying to look into the
>problem.  I told them i would have to be out of my mind to stay with
>Digital Zones and pay them every month when I cant access my site and
>support brushes me off.  I also told them that I  signed up 6 of my clients
>on Digital Zones and I will be closing those accounts as well ... and to
>have a nice day.
>
>Then (just now, actually) I got an email from the support guy saying "I'm
>sorry.  Give me some time and I will look into your problem"  I STILL feel
>these guys are students trying to run a business.
>
>So - can anybody suggest a reliable web hosting service with PROFESSIONAL
>support.  I, and my clients, are paying $10 a month and I would like to
>find a service with the same price (I dont want to move my clients to
>another service and have them pay more)  I need a service that has php and
>mysql databases.
>
>Thanks for letting me get this off my chest,
>Bob Unger
>rbu(at)cirex.net

-- 
Sincerely,
Kid Stevens

"I need nothing more than a good woman, a good Harley(optional),
good music and good children for the good of my soul."

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