RE: You must be hard up for clients....

At 03:46 AM 4/19/00 -0400, Bob Masters wrote:
>The best clients you will probably have are those who have been burned by
>someone else (and there are sure a lot of them). I tell them to take a close
>look at (my) competition, talk to (their) clients and then do what is best
>for (my solicited client).  I've only lost two clients over the years and
>one of them came back after sending a beautiful letter - asking if I would
>take her back!

This is true.  One of my latest clients had an unfortunate webmaster 
experience ... but they came to me because of a recommendation by another 
client.

And yes, I've seen some godawfully designed sites--but I've never pretended 
to be a customer and then sent e-mail to the client to try and woo them away.

>Do you have 'brain-storming' sessions with clients on or about their website
>anniversaries: "If we had it to do over again what would you like to see
>done differently?" I've been told this is asking for trouble but my
>experience has been quite the opposite. They are quite happy to fund
>redesign when they were participants in the incentive.

Actually, yes.  It doesn't necessarily happen on their web site 
anniversaries, though--it's whenever I know there's a big hole in my 
schedule coming up.  *sigh*  Unfortunately, there are still those clients 
who are perfectly happy with what I did for them several years ago and 
don't see any reason for change, despite my most persuasive arguments.  Oh, 
well.

Rachel
--------------------------------------------
Rachel R. Hartman, Co-Owner
Hartman WebWrights - http://www.hww.com (512) 989-7844
Affordable, hand-crafted web pages for your company's needs

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