Keith,

Oh, yeah, I just called my server (XO, which used to
be 9netave), and they claim that they have made no
changes recently.

Dave Burlingame
http://www.drbexe.com


----- Original Message ----- 
From: "Keith D Sellars" <Keith(at)webgraffix.com>
To: "David Burlingame" <drbexe(at)tampabay.rr.com>; <hwg-basics(at)hwg.org>
Sent: Monday, December 06, 2004 8:19 AM
Subject: Re: Form Problem


> David,
>
> Sounds to me like you may have had an update in the perl version on your
> server.  You may want to look into that.  The other option is that the
newer
> versions of IE don't pass some required variable.  I see the same error
> message that you mention, even with my Firewall turned off, so it's not
> related to a firewall blocking information (at least I don't think so).
>
> You may want to consider using an alternative means for the form's
> programming.  Do you have php available on your web server (if it's UNIX,
> you probably do).  If so, the form is much easier to manipulate and
> everything (the programming and page itself), can all be contained in one
> file.
>
> Sincerely,
> Keith D Sellars
> WebGraffix
> Ph: 229-243-7088
> www.webgraffix.com
>
> "Making the Internet Easy"
> ----- Original Message ----- 
> From: "David Burlingame" <drbexe(at)tampabay.rr.com>
> To: <hwg-basics(at)hwg.org>
> Sent: Friday, December 03, 2004 7:29 PM
> Subject: Form Problem
>
>
> >
> > Hi, guys & gals... oh, and you, too, Gio.
> >
> > I've had a form on our company website for several years now.
> > It's at:
> > http://www.tamparubber.com/order.htm
> >
> > I have a customer that's used this form before, with no problem.
> > Today, he called and said when he clicked the "Submit" button,
> > he saw this on his Internet Explorer screen:
> >
> > "FormMail
> > Copyright 1995 - 1997 Matt Wright
> > A free product of Matt's Script Archive, Inc."
> >
> > The form is supposed to redirect people to a "Thank You" page.
> > This form came through to our company completely blank; it said:
> >
> > "Below is the result of your feedback form.  It was submitted by
> >  () on Friday, December 3, 2004 at 10:58:18"
> >
> > Several other companies used the form after this customer, and
> > they came through fine. I asked the customer having the problem
> > if they had made any changes lately, and he said that a while ago
> > they added a router. (He couldn't remember if he'd tried any form
> > submissions since the router had been added.) I had him try another
> > form I have for another company (it's in a pass word protected area),
> > and he got the same problem. The company the form gets sent to
> > said they received the same blank form our company got, but that
> > it did have the correct subject line that I put into their code.
> >
> > So, what do you people think.... is this a router configuration
> > problem, or some change his ISP (bellsouth) recently made,
> > or something else I may be missing?
> >
> > The people using our forms are industrial distributors, and most
> > of them aren't very computer literate, so I need to try to help
> > this person in layman's terms.
> >
> > If anyone has any experience with this type of problem,
> > please help me!!
> >
> > Thanks in advance, and, Gio, please stay off the streets.
> >
> > Dave Burlingame
> > http://www.drbexe.com
> >
> >
> >
>
>

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